Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our learning paths or learning series.
This video explores the concept of government as a platform and how government structures can adapt in the digital era to deliver services more effectively.
This course provides a high-level overview of the Government of Canada Digital Standards, which constitute the cornerstone of the government's shift to digital and to becoming more agile, open and user-focused. Participants will consider the positive impacts of the government's digital standards on the everyday work of public servants and explore ways to adapt to new digital realities and mindsets.
This online self-paced course introduces the core concepts and common uses of AI, along with the guiding principles and key policy mechanisms for its responsible use.
This online self-paced course identifies the impact of personal and organizational biases on our decisions at work and explores how to apply the Government of Canada Digital Standards and Gender-based Analysis Plus (GBA Plus) to help mitigate these biases.
This online self-paced course introduces the key concepts of product management and recommends best practices for creating products in a public service context. Participants will learn about product teams, including the different roles, responsibilities and skillsets of team members, as well as some of the tools available to assist them.
This online self-paced course assembles a playbook of best practices for digital transformation that focus on the customer, mobilize operational processes and sustain the employee experience during a period of change. Participants will learn about the underlying business models and digital platforms that power digital transformation, along with the leadership capabilities required to make digital transformation a reality.
This online self-paced course outlines the benefits of design research and introduces common methodologies and key considerations for conducting data-driven, user-centric research in the public service context. Participants will learn how to properly formulate design research questions and apply best practices to obtain answers that are evidence-based and derived from reliable user data.
This job aid is a tool for organizing qualitative research data based on common themes in order to identify patterns and uncover common trends in the data about respondents' attitudes and motivations.
This online self-paced course presents techniques for offering feedback in a positive, helpful and supportive manner that encourages growth at all levels. Participants will review and apply proven models that enhance performance improvement, motivation, professional development and workplace relationships.
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