Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our learning paths or learning series.
This online self-paced course focuses on the fundamentals of using GC Cloud as a business decision, and the importance of proper planning prior to its implementation. By reviewing common financial and IT considerations, participants will learn to recognize the value of GC Cloud and the role of having a sound plan to help guide its integration.
This online self-paced course uncovers the essential elements of user personas and the valuable business information that can be gained from them. Participants will learn how to build effective user personas, selecting data and qualities that can help their organization to design products that better reflect the expectations of their customers.
This online self-paced course explores the foundations of artificial intelligence, its opportunities, potential risks, ethical considerations and the use of AI in the public sector.
This online self-paced course presents practical methods for organizing, analyzing and synthesizing qualitative data to identify patterns and trends, validate assumptions, and draw useful insights.
This online self-paced course introduces the various roles, concepts, relationships and definitions of utility and warranty as essential components of service management.
This article explores the importance of data ethics and provides practical guidelines for ensuring transparency, accountability, fairness and inclusivity in data practices.
This video, hosted by Joseph Silva, offers advice to executives on scheduling, planning and hosting regular all-staff meetings to bolster staff engagement.
This course explores the people side of change and how understanding common responses can reveal opportunities to move through change more quickly and easily.
This online self-paced course explores the key outputs of a change initiative and provides methods for dealing with the challenges of organizational change. Participants will learn how to identify stakeholder groups, set objectives, and evaluate the critical path towards sustainable change.
This event recording features a conversation with early social media adopters Naheed Nenshi and Marsha Lederman on how social media has helped them engage with the public, develop brand trust, and build stronger communities.
This event recording features a conversation with early social media adopters Naheed Nenshi and Marsha Lederman on how social media has helped them engage with the public, develop brand trust, and build stronger communities.
This video, recorded at the Policy Community Conference 2023, features Terry Irwin, Director of the Transition Design Institute and Professor at Carnegie Mellon University, who explores the principles and methodologies of transition design.
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