Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our learning paths or learning series.
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Product code TRN239
CourseThis online self-paced course presents techniques to spur creative thinking and critique ideas that originate from the brainstorming process. Participants will explore ideation techniques that will help them to compare concepts, improve collaboration, and build business cases.
Product code TRN239
Product code TRN242
CourseThis online self-paced course reviews the typical trouble spots when dealing with an angry customer and examines simple techniques to follow when responding to these types of situations. Participants will learn how to respond to a customer complaint by defusing the situation, investigating the problem, and reaching an agreement on a solution.
Product code TRN242
Product code TRN312
CourseThis online self-paced course explores the Plan Risk Management process that allows a project to stay on schedule despite potential risks. Participants will learn how to anticipate, prevent and minimize project risks according to a risk management plan.
Product code TRN312
Product code TRN314
CourseThis online self-paced course covers the final three processes in the project risk management knowledge area: Plan Risk Responses, Implement Risk Responses, and Monitor Risks. Participants will learn about common risk response strategies and how to anticipate, monitor and control risks as they occur when managing projects.
Product code TRN314
Product code TRN326
CourseThis online self-paced course offers insights for controlling project schedules, costs and closeout, including how to determine when it's time to cancel a project. Participants will learn best practices for correcting schedule variances, and how to bring a healthy project to a successful close.
Product code TRN326
Product code TRN328
CourseThis online-self paced course examines how to start a project in the right way, which includes developing a project vision, identifying the resources needed, and determining who will do the actual work. Participants will learn how to clarify stakeholder expectations and identify the tasks that need to be carried out throughout the project.
Product code TRN328
Product code TRN347
CourseThis online self-paced course presents the predictive, adaptive and hybrid approaches to project development and their intended outcomes.
Product code TRN347
Product code TRN4-J04
Job aidThis job aid provides tips for leading in times of volatility, uncertainty, complexity and ambiguity (VUCA).
Product code TRN4-J04
Product code TRN4-J20
Job aidThis series of 10 job aids provides quick reference information for work teams on how to design and implement team pulse surveys to support team engagement, positivity and productivity in the workplace.
Product code TRN4-J20
Product code TRN4-J25
Job aidThis job aid offers advice on question design, which is a critical step in creating effective team pulse surveys (5 of 10).
Product code TRN4-J25
Product code TRN4-J37
Job aidThis job aid helps coachees to select and prepare to share a coaching topic, particularly participants in the courses Introduction to Peer Coaching (TRN401) and Coaching for Effective Leadership (TRN402).
Product code TRN4-J37
Product code TRN4-J39
Job aidThis job aid provides a how-to for scheduling rotational coffee breaks that encourage random pairs of team members to connect, collaborate, network and build stronger relationships at work.
Product code TRN4-J39
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