Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our learning paths or learning series.
Loading
Product code DDN2-J02
Job aidThis job aid presents the 5 Ws (who, what, when, where, why) plus how questioning technique to help identify and understand the root cause of common design problems when designing solutions, products or services.
Product code DDN2-J02
Product code DDN2-J03
Job aidThis job aid presents an empathy map to enable product and service designers not only to understand user behaviour, but also to visually communicate their understanding to others.
Product code DDN2-J03
Product code DDN2-J11
Job aidThis job aid contains a list of different types of methods for performing design research, the characteristics and purpose of each type, as well as a chart describing what research method to adopt during the design process.
Product code DDN2-J11
Product code DDN2-J12
Job aidThis job aid is a tool for creating an effective user persona to better understand the needs, experiences, attitudes and goals of an intended user when creating a new product or service.
Product code DDN2-J12
Product code DDN2-PA1
ProgramThis learning path offers a self-directed journey through a selection of learning tools (courses, articles, videos, job aids) that support collaborative and user-centred design and delivery on topics such as digital, design, agile, product and service management, qualitative data synthesis, and more.
Product code DDN2-PA1
Product code DDN2-V43
VideoThis video follows the story of Louis, a fictional public servant, and the cyber security challenges he faces after using the same passwords to access multiple services.
Product code DDN2-V43
Product code DDN2-V52
VideoThis video explores why digital transformation projects may fail and what lessons can be learned to achieve success.
Product code DDN2-V52
Product code DDN207
CourseThis online self-paced course explores the principles of human-centred design and how to use them to deliver inclusive, accessible and viable products, services, and policies. Participants will learn how to frame and identify problems and how to prototype solutions effectively.
Product code DDN207
Product code DDN231
CourseThis online instructor-led course provides an introduction to cyber security basics and the cyber threat landscape. Through a mix of lectures, discussions, examples and group activities, participants will explore cyber security terminology, concepts and processes, including the tools, tactics and procedures of cyber threat actors.
Product code DDN231
Product code DDN233
CourseThis course provides an overview of the online privacy landscape and recommends strategies for minimizing potential threats and managing one’s online identity. Participants will learn how to assess their digital footprint and identify best practices for managing and protecting their online identity.
Product code DDN233
Product code TRN238
CourseThis online self-paced course explains how to analyze and translate user data into meaningful improvements towards a better user experience. Participants will learn to define opportunities to use user data through tools like experience mapping and affinity clustering.
Product code TRN238
Product code TRN308
CourseThis online self-paced course reviews the monitoring of project costs and the controlling of resource requirements using the Plan Resource Management, Estimate Activity Resources, and Acquire Resources processes. Participants will learn best practices for estimating and acquiring the necessary resources for their projects, as well as developing and managing the project team and optimizing resources throughout the project life cycle.
Product code TRN308
Contact us through our chatbot, general inquiries form, or call us at 819-953-5400 (NCR), 1-833-622-1310 (toll free). Our team can help you with your questions and accessibility needs.
Share your feedback and suggestions to help us improve your learning experience.
This page has expired due to inactivity. Please refresh to continue.
