Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our learning paths or learning series.
This job aid lists key questions to ask yourself when designing policies, programs or other initiatives, in order to challenge your assumptions and biases and strengthen your inclusion reflex, especially when under pressure to deliver quickly.
This job aid lists key questions for supervisors and managers to ask themselves, in order to challenge their assumptions and biases and acknowledge the possible impacts of these on their roles as mentors and leaders.
This event recording features a demonstration of three unique artificial intelligence prototypes, followed by a Q&A session on the implications of AI across the public service and how machine learning can play a bigger role in the future.
This video featuring Ayushi Roy, explores best practices for working in cross-functional teams and lays the foundation for successful product and service delivery.
This video featuring Ayushi Roy, explains why it is important for product teams to invest time in building trust and creating transparency with their stakeholders in order to successfully deliver user-centered products and services.
This video featuring Ayushi Roy, provides cross-functional product teams with practical advice on how to educate their stakeholders on agile methods and experimentation as a way to facilitate successful product and service delivery.
This course aims to help managers set the conditions for their teams to reflect on what "modern government" means for the public service and to shape their practices in line with the Government of Canada's Digital Ambition. Through a series of self-paced and instructor-facilitated learning modules, participants will take a comprehensive look at the Government of Canada Digital Standards (part of the new Policy on Service and Digital) and learn how to apply them to deliver better products and improved services.
This online self-paced course examines the characteristics of virtual reality (VR) and its many different business applications, as well as the equipment typically used for both mobile and high-powered VR experiences. Participants will explore the different levels of the immersive experience and the factors affecting the VR participant's sense of presence and engagement.
This course (boot camp) offers an immersive multi-day learning experience in which individuals or established work teams can explore new ways of working while advancing their digital and collaboration skills.
This online self-paced course introduces the customer journey map, a helpful problem-solving tool used to document every step of the customer experience. By creating their own map, participants will learn how to better understand their customers' needs, identify the problems they encounter, and brainstorm effective solutions.
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