Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our learning paths or learning series.
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Product code TRN1-J27
Job aidThis job aid explains how to develop an outline for a clear, concise and well-structured briefing tailored to an intended audience.
Product code TRN1-J27
Product code TRN122
CourseThis online self-paced course explores speechwriting as a unique form of professional writing and is intended for anyone wishing to improve their ability to create a compelling written narrative.
Product code TRN122
Product code TRN136
CourseThis online self-paced course explores the key characteristics and many benefits of effective cross-functional team collaboration within organizations. Participants will learn how to assess their team's readiness for cross-functional collaboration and overcome the potential barriers to utilizing skills and creative ideas from functions across the organization.
Product code TRN136
Product code TRN140
CourseThis online self-paced course describes the roles of psychology, communication and empathy in the negotiation process, introduces strategies and techniques for success, and suggests tips on preparing for and closing a negotiation.
Product code TRN140
Product code TRN155
CourseThis online self-paced course focuses on building communication skills to convey messages clearly, adapt to different audiences, and foster productive interactions with others.
Product code TRN155
Product code TRN160
CourseThis online self-paced course explains the value of empathy and asking open-ended questions when interacting with customers or clients. Participants will learn techniques to help them clarify a client's stated needs, as well as their unstated needs, for a more responsive and satisfying client service experience.
Product code TRN160
Product code CHC103
CourseThis online self-paced course explains the topics of climate change adaptation and resilience through practical examples that are relevant to public servants. Participants will learn why adapting to climate change is essential for building resilient communities and a strong economy while striving for net-zero emissions in Canada.
Product code CHC103
Product code COR1-J04
Job aidThis job aid presents a list of action verbs to help make your work and learning objectives as precise as possible.
Product code COR1-J04
Product code COR1-V03
VideoIn this video, Dr. Evens Villeneuve, a psychiatrist at the Institut en santé mentale de Québec, describes the profile of repeat complainants, called "querulants," and the effects of their behaviour on organizations. He also presents effective strategies that will allow organizations to more successfully handle complainants who demonstrate difficult behaviour.
Product code COR1-V03
Product code COR112
CourseThis online self-paced course provides managers with the knowledge they need to establish merit criteria, explore the staffing options available to them, and manage the candidate assessment process.
Product code COR112
Product code COR2-PA1
ProgramThe series is primarily designed for program officers, managers, support staff and financial management personnel involved with the administration of transfer payments, but is open to all public servants interested in learning about government services.
Product code COR2-PA1
Product code COR202
CourseThis online self-paced course covers different methods for analyzing financial statements from the perspective of a non-financial professional. Participants will learn about the role of common financial ratios in analyzing profitability, efficiency, liquidity and solvency, and explore different examples of horizontal analysis and vertical analysis.
Product code COR202
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