Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our learning paths or learning series.
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Product code TRN1-J25
Job aidThis job aid presents a six-step approach for developing an internal communications strategy: research, goals, audience, key messages, tools and activities, and evaluation.
Product code TRN1-J25
Product code TRN1-V13
VideoThis video provides an overview of the dos and don'ts of navigating social media as a public servant.
Product code TRN1-V13
Product code TRN110
CourseThis online self-paced course explains how to set up the right environment for a successful presentation and offers techniques for managing stage fright and using your voice and body language to effectively deliver your message. Participants will learn how to anticipate audience questions and respond during Q&A sessions in a manner that favourably maintains credibility and presentation success.
Product code TRN110
Product code TRN159
CourseThis online self-paced course provides practical tools for communicating with clarity and respect, and adapting messages to suit diverse perspectives and audiences.
Product code TRN159
Product code TRN201
CourseThis online self-paced course outlines what a business plan is and how to develop one from idea to implementation, including how to measure, monitor and assess its effectiveness. Participants will examine the components of a business plan, learn how to carry out internal and external analyses, and review the activities involved in coordinating the plan's implementation.
Product code TRN201
Product code TRN207
CourseThis online self-paced course identifies internal and external risks commonly faced by organizations and highlights the importance of differentiating between them. Participants will discover a variety of tools and techniques for successfully identifying risks.
Product code TRN207
Product code TRN222
CourseNext session: May 27, 2025 | 6 more dates
This course for executives presents the strategies and tools needed to deliver a two-minute oral briefing to executives for decision with maximum effectiveness.
Product code TRN222
Next session: May 27, 2025 | 6 more dates
Product code TRN232
CourseThis online self-paced course focuses on the importance of aligning your goals with the goals of your organization, and introduces the goal alignment worksheet as a means to achieve this more easily. Through this worksheet, participants will learn how to clarify goals and establish work priorities based on these goals to manage time effectively.
Product code TRN232
Product code TRN241
CourseThis online self-paced course presents common procedures for responding to customer complaints with professionalism and patience. Participants will learn how to navigate difficult conversations with customers, document incidents, and report customer complaints to management.
Product code TRN241
Product code TRN305
CourseThis online self-paced course explores how to facilitate the management of a project schedule using the Estimate Activity Durations and Develop Schedule processes. Participants will learn how to estimate project activity durations and develop a project schedule using those estimates.
Product code TRN305
Product code TRN352
CourseThis online self-paced course explores the different types of metrics used to measure project baselines, deliverables and performance.
Product code TRN352
Product code TRN363
CourseThis online self-paced course provides an overview of project management calculations and formulas and their use to determine the effectiveness and richness of communication channels.
Product code TRN363
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