Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our learning paths or learning series.
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Product code FON3-V01
VideoThis event recording features a diverse panel of new and experienced public servants, who explore the realities of being newly employed in the federal public service and how to manage the expectations and challenges when settling into this new role.
Product code FON3-V01
Product code FON3-V06
VideoThis event recording from What Unites Us, Defines Us: Values and Ethics in Today's Federal Public Service spotlights remarks from John Hannaford, Clerk of the Privy Council and Secretary to the Cabinet, on what it means to be a public servant.
Product code FON3-V06
Product code FON414
CourseThis online self-paced course reviews individual rights and responsibilities with respect to language of work and provides an opportunity to practise second language skills at the B and C levels in different workplace situations. Participants will learn about the expected use of official languages in the workplace, and will benefit from practical exercises focused on maintaining their second official language skills in writing and supervisory, meeting and training situations.
Product code FON414
Product code INC1-V09
VideoThis event recording features a panel discussion with subject-matter experts on the historical Black experience in Canada, including how to address anti-Black racism and how to be an ally.
Product code INC1-V09
Product code INC1-V14
VideoThis event recording features a panel discussion on how to enact meaningful change towards a culture of inclusion in the federal public service.
Product code INC1-V14
Product code INC1-V18
VideoThis video presents a montage of clips and images exhibiting the diversity of Canada's public service.
Product code INC1-V18
Product code INC1-V57
VideoThis event recording of the fourth session of the Government of Canada Equity, Diversity and Inclusion Conference 2022 offers best practices for holding individuals and teams accountable in upholding the goals of equity, diversity and inclusion (EDI) in order to create and maintain a safe and healthy work environment.
Product code INC1-V57
Product code INC1-V59
VideoThis event recording of the sixth session of the Government of Canada Equity, Diversity and Inclusion Conference 2022 features a panel discussion by individuals from various faith-based employee networks, sharing their experiences and ideas on how to overcome our misperceptions, implicit stereotypes and unconscious biases about religious minority groups in the workplace.
Product code INC1-V59
Product code INC108
CourseThis online self-paced course explores the application and legal obligations governing employment equity in the federal public service under the Employment Equity Act (EEA). Participants will learn how to use the EEA to help them implement barrier-free hiring and promotion practices and meet their obligations regarding the duty to accommodate in the workplace.
Product code INC108
Product code INC115
CourseThis online self-paced course challenges common assumptions and beliefs about people with disabilities and aims to shift the perspective from the impairment to the barrier.
Product code INC115
Product code TRN225
CourseThis online self-paced course prepares learners to meet leadership challenges with an agile, focused and flexible mindset. Participants will learn how to use adaptive techniques to respond quickly, empower others, and take intentional actions to move closer to their desired outcomes.
Product code TRN225
Product code TRN236
CourseThis online self-paced course offers recommendations on how to build good rapport with customers by paying close attention to their needs, staying positive, and finding ways to connect with them. Participants will learn how to empathize with customers by acknowledging their feelings and reflecting back their emotions, thereby normalizing their concerns.
Product code TRN236
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