Team Charter Guidelines
Product code TRN2-J04
Job aidThis job aid provides best practices and tips on how to create an effective team charter for your team.
Team Charter Guidelines
Product code TRN2-J04
Job aid
Learning catalogue
Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our learning paths or learning series.
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The list of Topics has been updated. There are now 8 options based on available content.
The list of Sub-topics has been updated. There are now 46 options based on available content.
The list of Learning products has been updated. There are now 9 options based on available content.
The list of Delivery types has been updated. There are now 3 options based on available content.
The list of Durations has been updated. There are now 5 options based on available content.
The list of Competencies has been updated. There are now 25 options based on available content.
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Risk Management Essentials: How to Develop a Risk Profile
Product code TRN2-J07
Job aidThis job aid provides general guidelines on how to develop a risk profile at the project, division, directorate and branch levels.
Risk Management Essentials: How to Develop a Risk Profile
Product code TRN2-J07
Job aid
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The Agile Leader
Product code TRN225
CourseThis online self-paced course prepares learners to meet leadership challenges with an agile, focused and flexible mindset. Participants will learn how to use adaptive techniques to respond quickly, empower others, and take intentional actions to move closer to their desired outcomes.
The Agile Leader
Product code TRN225
Course
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Rapport Building in Customer Service
Product code TRN236
CourseThis online self-paced course offers recommendations on how to build good rapport with customers by paying close attention to their needs, staying positive, and finding ways to connect with them. Participants will learn how to empathize with customers by acknowledging their feelings and reflecting back their emotions, thereby normalizing their concerns.
Rapport Building in Customer Service
Product code TRN236
Course
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Analyzing Risk (PMBOK® Guide Sixth Edition)
Product code TRN313
CourseThis online self-paced course examines two risk analysis processes in the project risk management knowledge area: Perform Qualitative Risk Analysis and Perform Quantitative Risk Analysis. Participants will learn to apply qualitative and quantitative risk analysis methods to calculate and understand the financial implications and other costs of project risks.
Analyzing Risk (PMBOK® Guide Sixth Edition)
Product code TRN313
Course
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Managing Project Work (PMBOK® Guide Sixth Edition)
Product code TRN316
CourseThis online self-paced course examines the Direct and Manage Project Work, Manage Project Knowledge, and Monitor and Control Project Work processes. Participants will learn to use input from project plans to inform the management of their projects, including how to pace and manage project outputs using high-performing work processes.
Managing Project Work (PMBOK® Guide Sixth Edition)
Product code TRN316
Course
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Project Management in a Government Context
Product code TRN323
CourseThis online self-paced course explores the roles and responsibilities involved in managing projects within a federal government context.
Project Management in a Government Context
Product code TRN323
Course
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Navigating Through Changes and Conflicts in Projects
Product code TRN325
CourseThis online self-paced course demonstrates how to effectively manage changes and conflicts in projects while keeping stakeholders engaged. Participants will explore the benefits of having a proper change control process and learn how to create a communications plan and deal with conflicts that may arise throughout a project.
Navigating Through Changes and Conflicts in Projects
Product code TRN325
Course
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CAPM®: Work Performance Domain
Product code TRN349
CourseThis online self-paced course explores best practices for optimizing project processes, balancing competing project constraints, and monitoring and improving project work.
CAPM®: Work Performance Domain
Product code TRN349
Course
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CAPM®: Common Project Management Models
Product code TRN355
CourseThis online self-paced course explains common situational leadership models that can help optimize work processes and efforts, including models that focus on cross-cultural communication, motivation, and change within organizations.
CAPM®: Common Project Management Models
Product code TRN355
Course
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Leading Through Technological Change
Product code TRN4-E45
EventOctober 15, 2025, 10:00 am to 11:45 am (ET)
This event features J. Mark Weber, Special Advisor to the Provost on Leadership Strategy and Development and Professor of Management and Organizations at the University of Waterloo. Through thought-provoking insights and practical guidance, Professor Weber will explore what it takes to earn trust, lead with purpose, and succeed amid constant change in today's workplace.
Leading Through Technological Change
Product code TRN4-E45
EventOctober 15, 2025, 10:00 am to 11:45 am (ET)
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Six Practical Ways for Teams to Embrace Vulnerability
Product code TRN4-J18
Job aidThis job aid describes six practical approaches that can help teams to embrace vulnerability as a strength in leadership.
Six Practical Ways for Teams to Embrace Vulnerability
Product code TRN4-J18
Job aid